IT Support Specialist

Location PL-Gdynia
Requisition ID
Business Area
Global Shared Services
Information Technology/Software Development
Posting Position Type
Permanent Employee

Local Unit & Position Description

Global Shared Services IT is the DNV IT organization responsible for delivering a wide range of IT capabilities and capacities to business and corporate units and end-users worldwide. GSS IT with nearly 400 employees worldwide is the internal service provider for IT support globally in DNV and has a key role in system evaluation, development, and integration. 


We are seeking a IT Support Analyst
for our Global Service Desk team based in Gdynia, Poland



In your role you will:

  • Provide exceptional customer service within fixing incidents at first contact (where possible),
  • Ensure adherence to SLAs,
  • Installing and configuring computer hardware, operating systems, and applications,
  • Troubleshooting systems, multiple applications, and network issues,
  • Prioritizing and managing many open tickets at the same time,
  • Take ownership of registered cases, tracking the progress of all calls and follow-up with the customer to ensure, that they are satisfied with the resolution,
  • Follow processes to ensure that a high quality of service is provided to internal and external customers,
  • Provide basic in-house training to end-users,
  • Take part in testing of new releases or contribute to virtual teams in project work,
  • Represent the service desk at team and department meetings when required,
  • Develop and maintain knowledge and skills and keep up to date with new processes, procedures, and developments (Utilize knowledge base system and contribute to the knowledge base).

Position Qualifications

To maximize your chances, you need:

  • Bachelor's degree in faculty of Electronics, Telecommunications and Informatics or other relevant fields,
  • 2 years of working experience is preferable,
  • Proficiency in English: strong verbal and written communication skills (the working language is English),
  • Good knowledge of MS Windows 10 operating systems and other Microsoft products,
  • Good knowledge of Windows Server (Active Directory, Network Sharing, Permissions, Management Console),
  • Recent support centre/technical support experience will be an advantage,
  • Excellent customer service skills, including the ability to work with users of all skill levels,
  • A service-minded and problem-solving attitude that will create a positive impact on end-users,
  • To be the team player and like to share knowledge,
  • Ability to prioritize own workload and manage conflicting deadlines,
  • Ability to quickly learn several proprietary applications that are core to our business,
  • Enjoy working in a fast-paced environment, managing multiple deliverables, and remaining flexible and service-minded.


Additional requirements:


Availability for shift-based work:

  • Morning (08:00-16:00) and afternoon (14:00-22:00) - afternoon shift occurs once every 6 or 7 weeks, 
  • Occasionally work during weekends (shift based).



Company & Business Area Description

DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions. 


Global Shared Services organization is a group of experts driven by competence and motivation to support the business areas within HR, Finance, IT and Real Estate Management & Procurement.

What do you value the most?

At DNV you can plan a long-term career with countless opportunities for competence development in an atmosphere of mutual care and respect. Here everything starts with we - we trust and support each other, we work together, when we make mistakes, we learn from them - together.

Our most valuable assets are our people, the values we live by and how we translate them into daily life, both personal and professional. Join the company of values and see for yourself that people are what we value the most.



Meet our employees:

Visit our internet page to meet our employees and see what they value the most.

Equal Opportunity Statement

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!

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