Veracity Customer Success Manager

Location SG-Singapore
Requisition ID
2022-19907
Business Area
Veracity
Category/Discipline
Information Technology/Software Development
Posting Position Type
Permanent Employee

Local Unit & Position Description

Are you passionate about commercializing digital products with real impact on industry transformations?

 

Veracity is DNV's independent data platform and industry ecosystem. It brings together all the key players in the maritime and energy sectors to drive business innovation and digital transformation. And we are now seeking to strengthen our presence in Asia to further support the aim to develop Veracity into a leading industry cloud among DNV’s core markets.

 

If you are interested in

  1. Working at the frontlines of digital transformation in terms of both working directly with our customers and cutting-edge digital technologies.
  2. Being part of a well anchored, large and global team that works both within and together with the whole DNV eco-system.
  3. Having the capacity to really influence the success of Veracity and digitalization by being the hands, eyes and ears between our customers and products.

Then this might be the role for you!

 

We are searching for a highly motivated individual to take on the position as Customer Success Manager APAC for Veracity by DNV, located in Singapore.

 

You hold the personality, skills, courage, and motivation to make Veracity, DNV at large and the customer a successful trio. You will work with established and new digital leaders, industry technical managers and operators, from junior to senior levels.

 

You will help drive the success of the use of Veracity with integrated DNV services, incl. 3rd party and customer own digital solutions, through empathizing on the needs of the customer and helping to be a strong bridge between their needs and our product vision. You will be targeting players in the Maritime value chain, later the role may expand to the Energy and Renewables value chain.

 

Areas of responsibility include, but are not limited to:

  • Manage and ensure our understanding of the customer needs; i.e. problems and processes to be altered and or removed with digital tools, and ask “why” two time too many ensuring we can build and implement solutions that really have impact.
  • Manage and ensure customer satisfaction with focus on growth and retention of Veracity and DNV services.
  • Manage the customer relationship, contractual and financial aspect of SaaS delivery.
  • Maintain proactive involvement in the client’s roadmap planning efforts, to ensure alignment of client needs with our roadmaps.
  • Work side by side and liaise with DNV ’s global Key Account Management (KAM) team to ensure alignment and collaboration in account management.
  • Develop and grow relationships with key stakeholders at the customer and in the industry, actively collaborate and share customer intelligence and opportunities within DNV and Veracity eco-system.

Responsibility is predominantly APAC but selected accounts beyond APAC within Asia may also be part of scope.

Position Qualifications

  • You have minimum a BSc in computer science or relevant industry engineering discipline, though alternative educational routes with a rationale to it is also encouraged to apply.
  • You have a basic understanding of Maritime industry in general, including DNV customers’ core business processes including systems / IT landscape, and ideas on where digital and data platform enabled solutions can drive down costs and realize new value creation.
  • You have 0-years of relevant experience from the Maritime industry and or the Maritime related Software/digital service industry, preferably from customer-oriented positions within digital/advisory/operation.
  • Experience from working in Singapore and APAC, knowledgeable on its cultures, languages, companies, and way of conducting business is a benefit.

Personal Qualifications:

 

We are looking for a new colleague with the following personal qualities:

  • You want to make an impact and is ready to go the extra mile to make it happen.
  • You are a team player with an entrepreneurial mindset, agile, self-driven and thrive for opportunities to put your skills and personality to use creating customer value and DNV impact.
  • You are a believer in the power of technology and understand how it transforms our industries and customer’s business models.
  • You are structured, flexible and result oriented.
  • You have excellent communication skills, verbally and written, and are a quick learner.
  • You understand the importance of collaboration and utilizing personal networks, and are willing and able to travel when required.
  • You are sociable, a relationship builder, and creates a good atmosphere with customers and colleagues.

Company & Business Area Description

Veracity is DNV's independent data platform and industry ecosystem. It brings together all the key players in the maritime and energy sectors to drive business innovation and digital transformation. Today, Veracity has over 18 000 companies and 300 000 users on the platform, enjoying frictionless connection through the exchange and sales of datasets, APIs applications and insights. Veracity is a natively born digital unit in DNV, working with global partners to grow our industry network to increase customer satisfaction through speed and automation in service delivery. As a member of this team, you take part in building the future by solving today’s problems. 

 

The role we are hiring for, Customer Success Manager APAC, is a strategic role in Veracity as we expect a large portion of our growth to come from this region including selected parts of Asia beyond APAC.

 

The Veracity team consists of dedicated entrepreneurs across Norway, Poland, Singapore and China, with complimentary talents & skill sets, eager to scale the platform with impact in the market in close collaboration with DNV Business Areas. The DNV Business Areas consists of vastly skilful domain experts who work in close collaboration with Veracity, and that already works very closely with the customers on other services from DNV. The position is located within Veracity APAC unit in Singapore, and reports to the Commercial Manager and Head of APAC for Veracity in Singapore.

 

The role is co-sponsored between DNV Maritime and Veracity, and the role would as such have two reporting lines; an additional dotted line to DNV Maritime region M-P (APAC)’s KAM team and their Area Manager in Singapore.

 

DNV Singapore ranks number one in the Professional Services category in Singapore’s Best Employers 2022 survey conducted by the research firm Statista, in partnership with The Straits Times.

 

 

Equal Opportunity Statement

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!

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