Salesforce Technical Support Specialist

Global Shared Services IT is the DNV IT organization responsible for delivering a wide range of IT capabilities and capacities to business and corporate units and end-users worldwide. GSS IT with nearly 400 employees worldwide is the internal service provider for IT support globally in DNV and has a key role in system evaluation, development, and integration.

We are seeking a Salesforce Technical Support Specialist for our team based in Gdynia, Poland.

 In your role you will:

• Provide application and process support (2^nd line)
• Create and update support documentation
• Monitor and support business units’ usage of applications
• Collaborate on support activities with all support hubs world-wide
• Participate in user acceptance testing
• Participate in problem and change management of application
• Contribute to enhancing the applications and users’ application knowledge
• Cooperate with software development partners

Successful candidates should have good understanding of the IT technical aspects as well as interest in the support of business processes.

We are looking for person with knowledge and preferably experience in several of the following areas:

• Salesforce
  - Basic knowledge of Sales, CPQ and Service Cloud
  - Understanding of Salesforce Security model
  - Understanding on all aspects of configuration
  - Understanding on Reports and Dashboards.
  - Preferably Salesforce Certification
• Application Support 
• System Integrations
• Proficiency in English - spoken and written (the working language is English)

Successful candidates:

• Have good communication skills
• Enjoy working in an international environment
• Have a systematic and analytical approach to tasks
• Are service-oriented, customer focused and have a proactive attitude
• Can work individually, and at the same time maintain a high team spirit
• Enjoy being part of a hectic work environment and embrace changes
• Enjoy new challenges and personal drive to achieve our objectives

DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions. 

Global Shared Services organization is a group of experts driven by competence and motivation to support the business areas within HR, Finance, IT and Real Estate Management & Procurement.

What do you value the most?

At DNV you can plan a long-term career with countless opportunities for competence development in an atmosphere of mutual care and respect. Team spirit runs in our blood. At DNV everything starts with we - we trust and support each other, we work together, when we make mistakes, we learn from them - together.

Our most valuable assets are our people, the values we live by and how we translate them into daily life, both personal and professional. Join the company of values and see for yourself that people are what we value the most.

Diversity & Inclusion
For us diversity goes far beyond what’s visible. We embrace different skills, perspectives, backgrounds and opinions - because they enrich us and make us stronger. Only by allowing different voices to be heard and truly listening to each other, can we reach our full potential and benefit from our differences.

Meet our employees:

Visit our internet page https://www.dnv.pl/companyofvalues to meet our employees and see what they value the most.

Follow us in social media
Want to see what it’s like to be a part of DNV Global Shared Services? Check out our social media:
- Facebook - https://www.facebook.com/DNVGlobalSharedServices
- Instagram - https://www.instagram.com/dnvglobalsharedservices/
- LinkedIn - https://www.linkedin.com/company/dnv/

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!