IT Service and Demand Manager (HR Tech)

DNV is running different cloud-based HR Applications on a global scale to manage and support the HR processes in the DNV group. Oracle HCM Cloud (Partner) and SeerTech iLearning Plus (MyLearning) are the two largest utilized platforms in DNV supporting most of the global HR processes.

Within DNV ’s GSS organization the Global Shared Service IT (GSS IT) unit provides a full-stack managed IT operation around all means of IT services required in a global company. Within the area of GSS IT Core Applications which is responsible for Finance, HR and BI applications, the unit HR Application Competence Center is responsible to manage, run and support all global HR applications used in the group.

We are seeking an IT Service and Demand Manager (HR Tech)
for our team based in Gdynia, Poland.

The IT Service and Demand Manager HR Applications is working in the HR Applications Competence Center being responsible for the IT Service and Demand Management for the global HR Applications in DNV. The role reports to the Head of HR Applications Competence Center and works in close collaboration with the different teams in the unit as well as other teams within GSS IT on managing the IT services around the HR applications.

Your key tasks and deliveries will include, but are not limited to:

• Responsibility to manage, measure and control the stability, service continuity and performance of DNV global Cloud based HR Applications (Oracle HCM Cloud, Seertech ILearning Plus)
• Service Request coordination and management with the cloud vendors
• Collaboration with and supporting the contract and license management around cloud applications
• Point of escalation within the IT service processes from 2nd level (DNV) to 3rd level (vendor) support
• Cloud environment management (patch management coordination, Prod-2-Test copies) in conjunction with the DNV on premise landscapes
• Single point of contact for all other IT Service managers from DNV IT applications landscape towards any HR Applications related matters
• Close collaboration with the GSS IT Integration Team to ensure continuation and stability in the existing HR data integrations
• Close collaboration with the configuration and development team as well as the 2nd line support to ensure service continuity
• Participate in HR IT projects and take over project roles and responsibilities in smaller and mid-sized projects.

To maximize your chances, you need:

• Solid knowledge on HR applications and their link to HR processes in multi-national companies, preferably on Oracle HCM Cloud (but not mandatory)
• IT Service Management experiences (preferably on cloud applications)
• Profound knowledge on Application Management
• Solid IT experience and a strong interest in technology
• Work experience in the same or a similar field would be preferable
• IT Project experience (project member or project management, preferably in HR Application projects)
• Professional knowledge with MS Office tools, Office 365 tools, Sharepoint, etc.
• Knowledge on ITIL Service processes (preferably certified in ITIL)
• Structured, analytical service minded and result focused
• Outgoing with professional, good communication and relational skills
• Proactive and self-driven with an efficient, but precise and conscientious working style
• Genuine interest of the combination of IT supporting HR and complex multi-national organizations
• Ability to both to understand complex problems and deliver solutions
• Ability to work independently, as well as being an active team player.

The position offers excellent opportunities for professional and personal growth in an international environment with high focus on competence, innovation and team-work. You will have the opportunity to develop your global network within the whole of DNV, and to increase your competence within both IT and HR.

With us, you will get the chance to work across borders with highly skilled colleagues to make the world safer, smarter and greener.

DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions. 

Global Shared Services organization is a group of experts driven by competence and motivation to support the business areas within HR, Finance, IT and Real Estate Management & Procurement.

What do you value the most?

At DNV you can plan a long-term career with countless opportunities for competence development in an atmosphere of mutual care and respect. Team spirit runs in our blood. At DNV everything starts with we - we trust and support each other, we work together, when we make mistakes, we learn from them - together.

Our most valuable assets are our people, the values we live by and how we translate them into daily life, both personal and professional. Join the company of values and see for yourself that people are what we value the most.

Diversity & Inclusion
For us diversity goes far beyond what’s visible. We embrace different skills, perspectives, backgrounds and opinions - because they enrich us and make us stronger. Only by allowing different voices to be heard and truly listening to each other, can we reach our full potential and benefit from our differences.

Meet our employees:

Visit our internet page https://www.dnv.pl/companyofvalues to meet our employees and see what they value the most.

Follow us in social media
Want to see what it’s like to be a part of DNV Global Shared Services? Check out our social media:
- Facebook - https://www.facebook.com/DNVGlobalSharedServices
- Instagram - https://www.instagram.com/dnvglobalsharedservices/
- LinkedIn - https://www.linkedin.com/company/dnv/

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity