Healthcare Certifications - Program Manager

DNV's Healthcare Division is seeking to fill the role of Healthcare Certifications - Program Manager

This position is preferred to be based out of DNV offices in Houston, Austin Cincinnati, Medford, Phoenix, Dallas, New Jersay, Detroit, Miami, Columbus, with flexible work arrangement (home/office) and 30% required travel.

What You’ll Do

• Provide program management support for DNV Healthcare Certifications
• Management of program staff and their development (e.g., MIP, PIP)
• Maximize productivity and utilization of direct reports
• Collaborate with our customers to cultivate and drive positive quality and financial outcomes
• Build strategies to achieve program goals, increase customer satisfaction and administrative efficiency
• Travel as necessary to support program growth
• Support and promote relationships with industry partners
• Perform periodic environmental scans of current industry practice and evidence to support and promote the program's growth
• Bi-Annual review and revision of assigned program certification requirements and supporting documents as necessary
• Management of the program's budget
• Provide periodic reports on the status of program goals and metrics to DNV Healthcare Leadership
• Facilitate the planning and delivery of communications (e.g., presentations, social media) and training (e.g., webinars, conference presentations) to stakeholders (e.g., customers, community organizations, DNV staff)
• Work independently and use sound judgment under fast-paced, high-stress scenarios
• The surveying expectation for this position is up to 30%
• Participate in meetings and conferences as directed by DNV management (e.g., internal and external)
• Technical Review (TR) to ensure quality survey reports; corrective action plan review and approval, and, objective evidence review and approval.
• Provide timely response to assigned client dropbox questions
• Maintain proficiency in IT processes and tools (e.g., SharePoint, iCIMS, Power BI)
• Responsible for the timely approval and oversight of time and expense reports
• Ensure that work is performed in accordance with the quality requirements of the activities, the instructions of DNV Healthcare Management, and the procedures governing the activity
• Inform DNV Healthcare Management if work cannot be performed within the agreed timeframe or in accordance with agreed requirements of financial guidelines
• Ensure that the independent nature of the survey and program is not compromised at any time
• Ensure that management is notified immediately if serious issues impact survey dynamics, DNV Healthcare Staff, or the overall operation of DNV

What is Required

• Minimum of a bachelor's degree in Nursing (Masters preferred)
• Current licensure in the U.S. as a registered nurse
• 5+ years in the hospital environment
• Experience with glycemic management and infection control required
• Ability to complete the ISO 9001 QMS Lead Auditor Training, and the NIAHO^® Surveyor Training Programs.
• Excellent organization and analytical skills
• Effective communicator with excellent verbal and written communication skills.
• Ability to communicate well with a diverse audience and varying environments.
• Willingness and ability to travel to customer sites up to 30% of the time.
• Valid Driver's license required 
• Willingness to adapt to flexible work hours.
• Ability to travel independently (e.g., manage luggage, travel arrangements).
• Proficient in Microsoft Office products (Word, Excel, PowerPoint, Outlook, etc.)
• Ability to work well with all levels of staff and management.
• Strong conflict management and problem-solving skills, excellent analytical skills, ability to maintain confidentiality with sensitive matters, policies, and information.
• Ability to prioritize and organize workload, adapt to changes/demands, conduct research as needed, and accountable for work product to ensure deadlines are achieved.
• We conduct a pre-employment background check and drug screening.

What is Preferred 

• Experience with DNV Accreditation preferred 

*Immigration-related employment benefits, for example visa sponsorship, are not available for this position*

How We Do It

We Care, We Dare, We Share

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodations will be addressed confidentially.

DNV is proud to announce being named one of Houston’s best places to work in the 2022 Houston Business Journal – Best Places to Work competition.  

For more information about your rights under the law, see: 

https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster

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Diversity at DNV

Meet our Employees

About DNV

Careers in DNV

What We Offer

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Special programs – Employee Assistance Program, ID theft protection, and accident and critical illness options for you and your family
• Employer-paid, therapist-led, virtual care services through Talkspace
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Tuition assistance
• Consumer discounts and rewards
• Flexible work schedule with hybrid/remote opportunities
• Advancement opportunities

**Benefits vary based on position, tenure, location, and employee elections

DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We are one of the world’s leading certification, assurance and risk management providers. Whether certifying a company’s management system or products, providing training, or assessing supply chains, and digital assets, we enable customers and stakeholders to make critical decisions with confidence. We are committed to support our customers to transition and realize their long-term strategic goals sustainably, and collectively contributing to the UN Sustainable Development Goals.

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!