Customer Service Specialist - Aerospace

DNV is one of the world’s leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.
Do you want to work for a company that is driving the future of Auditing? A company that challenges the status quo and one which dares to be different.

We’re looking for passionate professionals. Individuals who pride themselves on delivering customer service excellence, the highest levels of quality and expertise, and people who want to be part of a forward-thinking, dynamic global organization.

In this position as Customer Service Specialist for the Aerospace Sector, you will have an opportunity to work and manage relationships with some of the world’s leading brands. The primary function of this role is to act as a single point of contact for clients.

The preferred location will be based in Guelph.

What You’ll Do
Provide a high level of customer service in which dedicated support and interaction with our clients is the focal point. This is to include processing internal and external requests associated with the client. In addition, this position will work with our technical group to ensure the quality of work and documentation meets the Aerospace requirements.

• In all tasks, ensure quality of data and timelines meet requirements in accordance with Aerospace and DNV’s ICP
  • Coordinate planning efforts within the customer audit cycle while meeting requirements.
  • This will include coordination between auditor and client and global scheduling units
  • Issue and maintain certificates based on verifying information in the Oasis database
  • Enter and maintain all related data into the CRM
• Work with Sector Manager to ensure all required audit documents are submitted and track the audit progression based on the Aerospace rules
• Review of the supplier status and update the CRM to account for the changes impacting the clients Aerospace certifications (Red Suppliers, Special Audits)
• Assist with resolving questions/conflicts regarding the Certification Process
• Maintain lines of communication internally with DNV’s Sales and Technical Departments, Auditors, and Sector Managers
  • Consistently meet key metrics

What is Required

• Minimum 5 years administrative experience
• 3+ years relating to Aerospace and Oasis database
• Proven high level customer service
• Strong written and verbal English communication skills
• Pre-employment drug and background screening

Preferred Skills

• Bachelor’s Degree
• Certification Body Problem Solving Process Training
• 17021 Training
• Experience in Microsoft Office

**Immigration-related employment benefits, for example, visa sponsorship, are NOT available for this position**

How We Do It

We Care, We Dare, We Share

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Read more here:

Diversity and inclusion in everything we do, every day - DNV

Meet our Employees 

About DNV 

Careers in DNV 

What We Offer

• Generous Paid Time Off (Vacation, Company Holidays, Parental Leave, Sick, and Disability)
• Multiple Medical, Dental, and Vision Benefit Plan
• Group retirement plan with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Employee and Family Assistance Program with counseling, coaching, and support options
• Flexible work schedule with hybrid/remote opportunities
  **Benefits may vary based on position, tenure, location, and employee election**

Please visit our website at www.dnv.com

DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We are one of the world’s leading certification, assurance and risk management providers. Whether certifying a company’s management system or products, providing training, or assessing supply chains, and digital assets, we enable customers and stakeholders to make critical decisions with confidence. We are committed to support our customers to transition and realize their long-term strategic goals sustainably, and collectively contributing to the UN Sustainable Development Goals.