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Bring a breath of fresh air into your professional life! Are you looking for a job, where you can be a trusted voice to tackle global transformations?
Would you like to thrive in a dynamic, international environment with lots of exiting challenges every day? Do you want to be part of a team of skilled colleagues and in a global organization where we work as one team? We invite qualified engineers looking for opportunities to join our team in Renewables Certification.
DNV Energy Systems- Project Certification department, are currently looking for a Technical Project Manager with a strong profile and a keen interest in working with renewable energy.
Project Certification delivers services related to certification and verification primarily for Offshore Wind Farms, transformer stations, and onshore support structures for Wind turbines as well as services including wave and tidal and other novel technologies via technology qualification as well as onshore towers. Activities cover all steps in the certification process from review of early designs to design verification, fabrication surveillance, commissioning, and periodic inspection of installations in operation as well as project management.
Our team and the wider renewables certification have extensive experience with offshore projects and have worked with 80% of global offshore wind projects to date. We have an informal and humorous tone among us combined with a professional and international working environment. The candidates joining the team will be provided with excellent support to improve their technical knowledge, project management skills, and understanding of offshore projects.
This position can be located out of our Medford,MA or Katy,TX DNV offices
What You'll Do
- Coordinate the work of a multidisciplinary team engaged in design verification activities in different disciplines in close collaboration with their line managers and coordinate inspection activities within DNV´s global network.
- Main point of contact for our clients and responsible for the preparation of our deliverables within the expected timeline, budget, and quality.
- Engaged as a bid manager or part of the bid team to prepare the proposal.
DNV is the independent expert in assurance and risk management, operating in more than 100 countries, with a large and growing portfolio of hydrogen projects. Through our broad experience and deep expertise, we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions within production, transport, storage and use of renewable and low-carbon hydrogen and synthetic fuels.
Do you want to contribute to the energy transition as a Hydrogen and Power-to-X expert at a knowledge and technology-driven company? Then come join us.
Along with multiple other job openings on our career website related to Hydrogen, This open role invites all Hydrogen experts to apply, our recruitment team will support you in connecting with the right Departments (Topics).
Within hydrogen and Power-to-X we are now growing, and are looking for multiple candidates with the expertise and ambition to contribute to the below areas and beyond:
- Market studies and strategic advisory
- Concept and feasibility with techno-economic advisory
- Due diligence and bankability assessments,
within technical, commercial and regulatory aspects
- Infrastructure integrity and assurance,
for hydrogen, ammonia, synthetic fuels, and CO2
- Plant Safety and Environmental advisory
Please see if you find any of the above listed topics matching your education, experience and interest. If yes we look forward to your application and mutually discussing available or upcoming career options with DNV.
DNV Maritime Ship Classification is seeking an intern to join our Technical Helpdesk (also DATE Centre Asia) in the Singapore Office for 3 to 12 months.
We deliver technical support services to internal and external customers world-wide. The department is overall responsible for DATE/ Technical helpdesk and Remote Surveys.
DATE Centre Asia is a branch/satellite of Technical Support Norway. Its main task is to provide technical support to Fleet in service-related questions from internal and external customers within the sections area of expertise, and to provide Remote Surveys using remote collaboration technology.
There will be significant learning opportunities for the selected candidates as the role will involve engaging our clients and external stakeholders, interviewing and brainstorming activities with DNV experts located in Singapore and our other research and advisory hubs such as in Norway and Germany, and other forms of activities involving desktop learning, reviewing of research papers and publications.
Job description:
- End to end support of projects (mainly class transfer) from proposal development, product development and project delivery.
- Assist the section in following up remote surveys (survey without physically going on ships).
- Section is mainly handling technical queries from ship owner/manager through DATE (Direct Access to Technical Experts) portal. Assist the section to handle these queries.
- Actively participate in section meetings and other sharing sessions/training/innovations. Contribute with new ideas, agile in thinking and fast learner.
DNV is in the middle of an exciting digital transformation, as are the industries we operate in. Our Finance Application team is our key unit to further support our finance eco system based on Oracle eBusiness Suite, which also consists of a number of other closely integrated tools. A well-functioning and up-to-date finance system supporting our key processes end-to-end is a key engine to support our organizations commercial and financial commitments and assists to drive the transformation of the company. Our Oracle solution is integrated into many of our production systems and enables us as a company to have “one source of truth” for our financial data.
The Finance Applications Development and Support team focuses on delivering three main service areas; (1) Incident/defect resolution, (2) development of new requirements and (3) localisations/new operating units.
In your role, you will be:
- Overall responsible for managing and maintaining the Global Template as well as Country Specific requirement related to Oracle (EBS) Finance -Fixed Assets as well as its integrations with the source systems (Projects, Payables, Inventory and Procurement); and the full end-to-end process according to agreed standards and best practise.
- Responsible for having a good overview of the eco-system related to the Finance area.
- Develop and conduct reviews and QAs of training material, test scripts etc.
- Provide investigation and resolution to incidents and defects related to the full end-to-end process, Oracle EBS modules and connected systems to the Finance domain, considering root cause resolution, scalability, and future proofing
- Establishing the solution/providing clarifications related to new Finance functionality
- Ensure that new requirements are developed, tested and implemented according to agreed standards and best practises
- Deliver communication to end-users/super users is fit-for-purpose in content, format and delivery channel and drive efficient methods (e.g. templates) that allow for standardisation.
- Foster an environment where quality is embedded in all working processes, with a key focus on quality analysis, design, development, and testing
- Embed customer centricity in the services.
We are seeking a Salesforce Deployment and Release Manager
for our CRM team
The CRM Section is responsible for the Operation and Development of new functionality in DNV's Salesforce org.
As a Deployment manager, you will be responsible for deployment to all Salesforce environments.
DNV has multiple development teams deploying to the same Salesforce org.
In your role you will:
- Provide deployment & development support (3rd line)
- Manage the deployment pipeline
- Prepare the deployment plan for the upcoming release
- Create and update documentation
- Collaborate on development activities with all support hubs worldwide
- Participate in unit testing
- Participate in problem and change management of application
- Contribute to enhancing the applications and users’ application knowledge
- Cooperate with software development partners
- Participate in the code review process
- Communicates in a clear, open, active and honest manner (verbal and written) and seeks understanding of other views
- Actively contributes to the success of the team and collaborates to create results
- Builds good personal and professional relationships
- Is creative and takes initiatives
- Recognizes the need for and adapts well to change
- Able to have independent communication with customers professional staff
- Shows understanding of both customers’ needs and able to explain rational of decisions
- Cares for customer and provide solutions that improve their business.
- Proactively seeks to identify real customer needs and manage customer expectations accordingly
- Demonstrates proactive approach towards market and sales activities
- Receives positive feedback from customers and acts on feedback
- Able to reach and communicate decisions even under stressful situations
- Able to contribute actively with market intelligence
- Plans and executes work with required quality and within agreed schedule and budget
- Delivers according to DNV methodology
- Demonstrates continuous improvement
- Can work as PM for smaller projects based on clearly defined framework. Executes such projects according to relevant processes and procedures.
- Takes responsibility for own competence and career development
- Understands and follows relevant DNV systems, tools, work processes and methodology
- Demonstrates the ability to apply knowledge and skills in the work
- Shares information and professional knowledge with colleagues
- Understands relevant international standards and practices
- Systematically builds up and maintain/acquire auditor and trainer registration
- Travel to places including abroad for audits / assignments /Trainings and Customer Meet
Do you believe in a vision of a carbon-free power grid?
DNV Energy Systems’ group has an exciting opportunity for a Senior Engineer, in its Renewables & Power Grids service area. Our team provides creative, cost effective and practical solutions to stakeholders in the power generation, transmission, and distribution systems. The Senior Engineer must demonstrate vision and drive and be passionate about contributing to the growth of the Power Systems Advisory business in North America. The ideal candidate will be a subject matter expert in delivering technical insights and providing customers with excellent customer service.
This position is Remote or based out within reasonable commuting distance from any of our DNV offices in Canada
What You’ll Do:
- Perform electrical power system steady state, short circuit, dynamic and transient stability analyses for renewable generation interconnection including Wind (Onshore, Offshore), Solar, Storage, hybrid projects
- Perform electrical grid short term and long term transmisison planning studies for onshore and offshore generation interconnections, load interconnections, transmission development and interconnections
- Perform Voltage ride through (VRT) studies, dynamic model quality tests, model benchmarking analysis using different power system modeling softwares
- Serve as a Subject Matter Expert (SME) in transmisison planning steady state, dynamic and transient stability studies
- Serve as a Subject Matter Expert (SME) for area related to transmission grid reliability
- Produce and/or review quality technical reports and presentations for both internal and external stakeholders
- Develop or modify automation scripts to enhance the efficiency, speed and accuracy of technical simulations
- Actively attend (in person or remote) industry stakeholder meetings
- stay up to date with assigned market changes in terms of NERC, FERC planning procedures, policy changes and developments
- Contribute to the team’s research and innovation activities in terms of development of new techniques and/or analytical tools to further the team’s performance in terms of efficiency and/or capability improvements
- Cultivate new customer relationships, and assist in preparing responses to Requests for Proposals (RFP) and provide Statement of Qualifications (SOQ) for new tenders/bids/opportunities
Do you believe in a vision of a carbon-free power grid?
DNV Energy Systems’ group has an exciting opportunity for a Senior Engineer, in its Renewables & Power Grids service area. Our team provides creative, cost effective and practical solutions to stakeholders in the power generation, transmission, and distribution systems. The Senior Engineer must demonstrate vision and drive and be passionate about contributing to the growth of the Power Systems Advisory business in North America. The ideal candidate will be a subject matter expert in delivering technical insights and providing customers with excellent customer service.
This position is Remote or based out within reasonable commuting distance from any of our DNV offices in US.
What You’ll Do
- Perform electrical power system steady state, short circuit, dynamic and transient stability analyses for renewable generation interconnection including Wind (Onshore, Offshore), Solar, Storage, hybrid projects
- Perform electrical grid short term and long term transmisison planning studies for onshore and offshore generation interconnections, load interconnections, transmission development and interconnections
- Perform Voltage ride through (VRT) studies, dynamic model quality tests, model benchmarking analysis using different power system modeling softwares
- Serve as a Subject Matter Expert (SME) in transmisison planning steady state, dynamic and transient stability studies
- Serve as a Subject Matter Expert (SME) for area related to transmission grid reliability
- Produce and/or review quality technical reports and presentations for both internal and external stakeholders
- Develop or modify automation scripts to enhance the efficiency, speed and accuracy of technical simulations
- Actively attend (in person or remote) industry stakeholder meetings
- stay up to date with assigned market changes in terms of NERC, FERC planning procedures, policy changes and developments
- Contribute to the team’s research and innovation activities in terms of development of new techniques and/or analytical tools to further the team’s performance in terms of efficiency and/or capability improvements
- Cultivate new customer relationships, and assist in preparing responses to Requests for Proposals (RFP) and provide Statement of Qualifications (SOQ) for new tenders/bids/opportunities
- Conduct professional Audits / Trainings in line with DNV Philosophy
- Ensure timely deliverables such as Reports and updating the same in Auditor App
- Support DNV BA efficiency projects in optimality Travel, Audits / Trainings and Nonrefundable activities
- Prioritize key customers and represent DNV BA professionally for delivery.
- Ensure customer relations and resolve any customer complaints/concerns timely
- Prompt in submitting time sheets & expenses statements
- Resolve in a speedy manner the Technical Review issues if any so that the lead time to customer is optimized
- Verify draft certificates for accuracy.
- Support on credit collections by contacting the key account to resolve any issues, if required by Business Support staff
- Support Operations Planning & Scheduling by timely communication on dates for delivery for various services
- Support operations by proactive scheme qualification and NACE Code competence approvals to enable faster scheduling of audits / training
- Generate leads & opportunities for AS 91XX Schemes and across services and pass on to sales
- Support Sales Team for QCT / ADC if required.
PLM Teamcenter Developer
The newly established Global Shared Service Center IT in Pune will be delivering high quality services, among others within BI, Finance Applications, CRM, Product Lifescycle Management (PLM) and End User Services. DNV is in the middle of an exciting digital transformation, as are the industries in which we operate. The centre in Pune is one of the key units in supporting DNV’s business areas with tools and systems to maintain customer contact and services.
The PLM Section is responsible for the development, operation and support of a Business Application which is used in different business areas in DNV based on the PLM tool Teamcenter from Siemens. We are seeking a person to support the global PLM team in Teamcenter development, configuration, and improvement initiatives.
In your role as PLM Teamcenter Developer you will:
- Help in implementingsoftware solutions based on the requirement design specifications.
- Be involved in coding of features and/or bug-fixing while adhering to coding and quality standards.
- Identify and/or implement areas of improvement within the application, to help improve its performance.
DNV - Product Assurance is an accredited Certification Body and MDR approved Notified Body for Medical Devices. We provide global market access by testing and certifying the safety and quality of products and systems to international safety and quality standards and regulations. Our high professional standards and our sustainable approach guarantee you a forward-thinking work environment, within an organisation that invests in its employees, and is committed to providing you with continued development.
We are looking to recruit technical and experienced Active Medical Device Assessors and Lead Auditors throughout North America. The successful candidates will be responsible for planning and conducting audits / assessments against the manufacturing of medical devices, in accordance with ISO 13485, MDD 93/42/EEC, MDR 745/2017 and MDSAP standards, enabling the delivery of assessment and certification services that meet customer requirements and appropriate accreditation standards.
This position can be remote from anywhere in the Continental U.S.
What You’ll Do
- On- and off-site quality system assessments of Medical Devices against Medical Device Regulation
- Perform 3rd party onsite ISO 13485 (Medical Device) audits for North America customers
- Schedule and plan audit activity with customers
- Interact directly with customers at all levels of management in developing timely, complete and accurate reports of their current level of compliance or implementation of their management system
- Document and report audit activities and results
- Provide timely and accurate reviews of customer corrective action and closure
- Maintains appropriate audit credentials and pursues advancement of those credentials and other related credentials as needed.
- Conduct assessments (either desk-based or on client’s sites) in accordance with established procedures, maintaining a high standard of service delivery that ensures effective customer relationships.
- Conduct Technical File reviews specific for products being authorized.
- Complete all chargeable work within the required budget and timeframes to ensure customer satisfaction and efficiency of the business.
- Project manage auditing teams, as appropriate, to maximize efficiencies, enhance client satisfaction and ensure compliance with standards.
DNV - Product Assurance is an accredited Certification Body and MDR approved Notified Body for Medical Devices. We provide global market access by testing and certifying the safety and quality of products and systems to international safety and quality standards and regulations. Our high professional standards and our sustainable approach guarantee you a forward-thinking work environment, within an organisation that invests in its employees, and is committed to providing you with continued development.
We are looking to recruit technical and experienced Active Medical Device Assessors and Lead Auditors throughout North America. The successful candidates will be responsible for planning and conducting audits / assessments against the manufacturing of medical devices, in accordance with ISO 13485, MDD 93/42/EEC, MDR 745/2017 and MDSAP standards, enabling the delivery of assessment and certification services that meet customer requirements and appropriate accreditation standards.
This position can be remote from anywhere in the Continental U.S.
What You’ll Do
- On- and off-site quality system assessments of Medical Devices against Medical Device Regulation
- Perform 3rd party onsite ISO 13485 (Medical Device) audits for North America customers
- Schedule and plan audit activity with customers
- Interact directly with customers at all levels of management in developing timely, complete and accurate reports of their current level of compliance or implementation of their management system
- Document and report audit activities and results
- Provide timely and accurate reviews of customer corrective action and closure
- Maintains appropriate audit credentials and pursues advancement of those credentials and other related credentials as needed.
- Conduct assessments (either desk-based or on client’s sites) in accordance with established procedures, maintaining a high standard of service delivery that ensures effective customer relationships.
- Conduct Technical File reviews specific for products being authorized.
- Complete all chargeable work within the required budget and timeframes to ensure customer satisfaction and efficiency of the business.
- Project manage auditing teams, as appropriate, to maximize efficiencies, enhance client satisfaction and ensure compliance with standards.
DNV's Healthcare Division is seeking to fill the role of Medical Device Assessor/Lead Auditor. This position can be remote from anywhere in the Continental U.S.
DNV Healthcare Division is the vanguard of quality improvement in the healthcare industry through promoting adoption and ensuring compliance with internationally recognized ISO 9001 quality management and accreditation standards.
Our teams of highly qualified healthcare professionals work as trusted partners with providers nationwide to ensure the highest quality and safest care. Find out more about how we have been driving improvement in the healthcare industry at the following link: https://www.dnv.com/assurance/healthcare/index.html
DNV's Healthcare Division is seeking to fill the role of Medical Device Assessor/Lead Auditor. This position can be remote from anywhere in the Continental U.S.
DNV Healthcare Division is the vanguard of quality improvement in the healthcare industry through promoting adoption and ensuring compliance with internationally recognized ISO 9001 quality management and accreditation standards.
Our teams of highly qualified healthcare professionals work as trusted partners with providers nationwide to ensure the highest quality and safest care. Find out more about how we have been driving improvement in the healthcare industry at the following link: https://www.dnv.com/assurance/healthcare/index.html
DNV's Healthcare Division is seeking to fill the role of Clinical Surveyor- Program Development and Certifications
This position is preferred to be based out of DNV offices in Houston, Cincinnati, Medford, Phoenix, Austin, Dallas, Detroit or Columbus with flexible work arrangement (home/office) and required travel..
The primary function of the Clinical Surveyor is to carry out surveys/audits in accordance with the guidelines, principles and written instructions established by DNV Healthcare Inc.
What You'll Do
- Survey activity will include hospital patient care units and activities with a focus on the organization’s cardiac care services.
- Ensuring that the survey/ audit work is performed in accordance with the quality requirements of the activity, and the procedures governing the activity.
- Plan and execute surveys, report the results of surveys and follow-up, as required, within agreed timescales and economic budgets.
- Where applicable, supervise the work and provide guidance and/or training to other survey team members.
- Inform DNV HC management if the work cannot be performed within the agreed timeframe, or in accordance with agreed requirements and/or economic guidelines.
- Ensure that the independent nature of the survey is not compromised at any time.
- Other duties as assigned by appropriate management.
We are seeking a generalist Senior HR Advisor, ideally with previous experience working within a Shared Services business model and with extensive experience in ER environment typically serviced by at least 5 years relevant experience.
The Senior HR Advisor shall consult, advise and coach as appropropriate line managers, Business Area HR Managers and employees within a dedicated Business Area and develop an effective and close interaction with the aim of understanding their business needs; and to deliver value adding services within the framework of the service portfolio/SLA.
In addition, the Senior HR Advisor will also support other BA’s in the same way as required to support HR Advisory colleagues and will act as point of contact for cases routed via Case Management System that cannot be answered by the global centre due to complexity and/or need for local knowledge.
The Senior HR Advisor will typically execute the following activities:
- Consult, coach and advise line managers and Business Area HR to support and deliver key business goals
- Support and advise employees in relevant matters related to PAG queries, sickness absence and employee relations as appropriate
- Recruitment - initial phase and final selection phases managing competency based 2nd interview process
- Manage individual employment relation cases such as:
- Absence, Occupational Health referrals and sickness management
- Disciplinary / grievance cases
- Performance management
- Flexible Working requests
- Immigration/Visa
- Manage consultation process to support Business Areas related to change management, including restructuring and TUPE
- Monitoring local legislation
- Home/host services for international assignees
- Visa management
- Ad hoc HR projects
- Consult and handle country specific statutory topics
- Employee consultation and communication forum topics
Travel: approx. 15% (within UK)
In our Northern Europe region, we are seeking a Key Account Manager who will focus on further strengthening relations with the Swedish TSO Svenska kraftnät, Vattenfall and other companies and stakeholders working with energy markets and infrastructure, power grids, CO2, hydrogen and power-to-X, green gas, etc. who can develop, position and drive convincing value propositions.
As Key Account Manager you will report to the Market Area Manager for Denmark, Sweden and Finland and be responsible for superior customer experience. This role gives customers a voice within the DNV organization, challenges the internal organization on customer centricity and provides input for customer policy and strategy. You will primarily focus on the customer, driving sales and managing customer relations successfully.
For developing targeted key account campaigns, you will collaborate closely with Marketing, Communication & Public Affairs.
And last but not least: You will contribute to building the (people) sales competencies and strive for a high performing and collaborative culture.
Your key accountabilities will be to:
- Assume responsibilities as Key Account Manager for assigned customers.
- Actively promote, support and facilitate the fulfilment of DNV’s Purpose, Vision and Value, and to foster a culture of cooperation across DNV’s geographical areas and business units working with customers of Energy Systems
- Grow DNV’s business in Sweden by continuously identifying and developing leads to sales opportunities to capture new business and keep track of customers’ existing contract portfolios – and take the lead and rigorously drive the strategy and actions towards realizing those opportunities.
- Seek key customer insight (e.g. on strategic direction), market insight and (future) needs
- Develop and manage customer-centric key account plans with impactful goals, strategies and actions that ultimately lead to identifying and securing new business, retaining existing business and ensuring high customer satisfaction.
- Drive sales, by actively managing sales pipeline growth and increasing order intake for defined key customers
- Monitor and report sales funnel and performance of the assigned accounts
- Provide support and advise to bid managers and review winning proposals for our customers
- Act as a project sponsor for identified key projects, monitor delivery of projects/services to ensure high-quality and consistency and participate in cross-sector opportunities
- Lead and support customer satisfaction review and identify and cascade within DNV any major challenges and concerns related to the DNV interaction with the account. Follow-up with the findings and ensure that related improvement activities are executed.
- Foster relevant internal and external networks; identify, build and strengthen relevant customer relationships
- Organise external customer activities and internal meetings and support marketing activities and events within the market area
- Cooperate with the technical delivery teams to ensure technical support and after-sales service.
- Proactively stay up to date with industry, market and technology trends and best practices as well as DNV products, services and processes to remain relevant towards customers and prospects.
- Be responsible for the accuracy of customer master data and activity data in the CRM tool (Salesforce) related to assigned accounts
Do you have a passion for environmental issues? Would you like to get involved in supporting the energy industry transition and decarbonise?
The Performance Solutions Team develop and custom desktop, web and cloud-based software applications and deliver associated consultancy services to our customers, primarily in the UK Energy Industry. We are looking for an enthusiastic and motivated Oracle APEX Developer with a passion for development and problem-solving to join our team as a hybrid worker from our Loughborough office.
Your main responsibilities will be support to:
- Develop, maintain and enhance bespoke solutions using PL/SQL and the Oracle Application Express (APEX) development platform
- Work on and lead software development projects to deliver bespoke software, consultancy and associated services to customers within the agreed time, costs and quality standards
- Participate in and support all phases of bespoke software projects including: gathering and clarification of requirements, production of technical specifications, software design, implementation, deployment, support of UAT, training, documentation, support and progress reporting
- Participate in both client and internal meetings
- Provide customer support in line with service level agreements
- Identify and help implement improved ways of working to drive efficiencies and improve standards.
- For solutions which have extended support hours, participate in a rota to provide on-call technical support in an out of hours capacity, including evenings, weekends and 24/7 cover.
- Perform 3rd party onsite ISO 9001/14001/45001 audits
- Schedule and plan audit activity with customers
- Interact directly with customers at all levels of management in developing timely, complete and accurate reports of their currentlevel of compliance or implementation of their management system
- Document and report audit activities and results.
- Timely approvals of reports and issue of certificates
- Ability to manage Key Customers.
- Supporting the sales team on technical aspects.
- Familiarity with use of digital tools
- Maintains appropriate audit credentials and pursues advancement of those credentials and other related credentials as needed.
DNV – Energy Services group is seeking a Manager, Energy Efficiency Marketing & Sales to oversee marketing, and sales/outreach efforts for our commercial and industrial energy efficiency program in the Philadelphia region.
The position is based out of our Chalfont, PA office and will be a hybrid role with time spent in the office as well as remote or in the field.
This role will manage two subcontractors in support of energy efficiency marketing and outreach activity.
What You'll do:
- Lead engagement with utility client and work with subcontractors and the DNV team to ensure marketing and outreach strategies and tactics achieve client goals through the successful engagement of local business segments
- Oversee development, execution and tracking of marketing strategy, campaigns and tactics to promote energy efficiency among targeted businesses segments
- Ensure marketing materials produced are client-ready drafts and final deliverables. This process could include everything from developing new content to substantially rewriting content following client branding style guidelines
- Ability to take technically complex concepts and write about them in layperson’s terms
- Serve as liaison between corporate DNV team and client marketing / corporate communications team
- Work with outreach team to ensure program goals are achieved by optimizing the effectiveness of existing process and priorities and drive accountability for meeting the goals
- Attend in-person activities/events to promote energy efficiency and opportunities
- Conduct presentations to update clients on program success and inform customers of energy service offerings
The successful candidate for this position will have client management experience, strong organizational skills and be an excellent communicator